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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping 2 Day (weekdays) 1 Day (weekdays) Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE


Note: Orders usually ship within one business day of being placed.
Next-day (overnight) orders are usually delivered by the end of the following day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready between one and seven business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call, text or email you once your order is ready for pickup. If you have any questions on when a product may be available for pickup or need an item right away, please call 563-582-4500 to confirm.Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise that has been used may not be returned.  (Labor fees are not refundable, i.e., custom built wheels.) 

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

Bicycles, Skis, Snowboards, and Fitness Equipment have different return policies. Bicycles and Fitness Equipment may be returned within 5 days and only if unused. If Fitness Equipment was delivered there will be a delivery and pickup fee applied to the return. Skis and Snowboards that have had bindings mounted to them are not returnable.  Items that we don't normally stock and special order may not be returnable or may be subject to a restocking fee if returned.  Please inquire before placing special orders.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

ORDER CANCELLATION

Call Free Flight at 563-582-4500 as soon as possible after placing your order to inquire about cancelling your order.  Please leave a message if you get our voicemail.  Orders are processed immediately but we are usually able to make changes within 2 hours of placing the order.  If the order has already been fulfilled, follow the instructions for returning merchandise.